Privacy Policy

Information we may collect

The information we handle depends on how you use Lucky 7 Casino and the features you access. We generally collect information that you provide directly, information created through your use of the website, and information received from service providers where this is necessary for account administration, security or legal compliance. We only seek information that is reasonably relevant to operating an online casino service and supporting our players.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information needed to confirm that you are eligible to use the service. We may also keep records of your communications with us, including questions, complaints, requests and support conversations.

Verification information

To help prevent fraud, protect accounts and meet applicable legal obligations, we may ask for verification documents or other information that confirms your identity, age or account details. This may include copies or details from identity documents, information about your address and records relating to checks performed on an account. Verification information is handled for the purposes for which it was collected and may be reviewed using appropriate service providers.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, payment methods, transaction dates, amounts and related account activity. Depending on the payment method, payment information may be processed directly by a payment provider. We may receive confirmation and transaction-related details without necessarily receiving or storing complete payment credentials.

Device, usage and cookie information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and actions taken on the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website performance and improve the user experience.

How and why we use information

Personal information is used only for legitimate business, service, security and compliance purposes. The purposes may include the following:

• Creating, operating and administering your Lucky 7 Casino account.
• Processing account activity, payments, withdrawals and other requested transactions.
• Confirming identity, age and eligibility, and completing verification checks.
• Detecting, investigating and preventing fraud, money laundering, unauthorised access, abuse and other prohibited activity.
• Providing customer support, responding to enquiries and resolving complaints or disputes.
• Sending service messages about your account, transactions, security, changes to the website or important terms.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Personalising features, remembering preferences and improving the website, products and services.
• Monitoring website performance, diagnosing technical issues and protecting the stability and security of our systems.
• Meeting legal, regulatory, accounting, auditing and reporting obligations, and responding to lawful requests.

Where information is used for marketing, you can choose to stop receiving promotional messages. Account, security and transaction-related messages may still be sent when they are necessary to provide the service or protect your account. We do not use sensitive information for unrelated purposes without an appropriate reason or permission.

Lawful handling and consent

Depending on the circumstances, information may be handled because it is needed to provide the service you request, to comply with a legal obligation, to protect users and the website, to prevent fraud, to pursue legitimate operational purposes or because you have given consent. Where consent is relied on, you may withdraw it for future processing. Withdrawing consent does not affect processing that was already carried out lawfully or information that must continue to be handled for another valid purpose.

Sharing, security and retention

We may share relevant information with trusted service providers that help us operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, analytics, security, communications and professional services. Providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to comply with legal obligations, respond to valid legal or government requests, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce our terms, or support a business or service transition. We do not disclose personal information for purposes unrelated to the operation of the service unless there is a lawful basis to do so.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, encryption or secure transmission where appropriate, and staff or provider requirements. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, for account and service administration, for security and dispute management, or to meet applicable legal, accounting and compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

International handling

Some service providers may store or process information outside Australia. If information is handled overseas, we take reasonable steps to support appropriate security and privacy protections, while recognising that privacy rules may differ between countries. By using the website, you acknowledge that service delivery may involve providers operating in more than one location.

Cookies and your privacy rights

Cookies

Cookies are small text files or similar technologies placed on your device when you visit a website. Lucky 7 Casino may use essential cookies to keep the website working, maintain secure sessions and remember choices. Other cookies may help us understand how the website is used, measure performance, improve content or support relevant communications. Some cookies may be provided by third-party services used on the website.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some account features or parts of the website may not work correctly. Browser controls may also allow you to clear cookies already stored on your device. Your choices may need to be repeated if you use a different browser, device or profile.

How to exercise your data rights

Subject to applicable requirements and any reasonable identity checks, you may ask us to take action in relation to personal information we hold about you. Your rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of your data, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

To exercise these rights, contact support@lucky7casino.wtf and clearly describe your request. Please include enough information for us to identify your account and understand what you are asking us to do, but do not send unnecessary payment details or passwords. We may need to verify your identity before providing information or making changes. We aim to respond within a reasonable time and may explain if a request cannot be completed because information must be retained for legal, security, fraud prevention or other valid reasons.

You can withdraw consent to marketing by using an unsubscribe option in a promotional message or by contacting support@lucky7casino.wtf. Stopping marketing will not usually remove service messages that are necessary for account security, transactions or important changes. If you close your account, some personal information may remain in secure records where retention is required or reasonably necessary for the purposes described in this policy.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page and will apply from its stated effective date. We encourage players to review the policy periodically. If a change is significant, we may provide additional notice where appropriate.