Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Lucky 7 Casino website, its related services, games, promotions and other features made available through the website. They should be read together with any additional terms displayed for a particular promotion, payment method, game or service. Where additional terms apply, those terms will form part of your agreement with Lucky 7 Casino.

Lucky 7 Casino may update these terms from time to time. Changes may be made to reflect changes in law, technology, available services, security requirements or business operations. The updated version will apply from the date it is published on the website, unless a different effective date is stated. You should check this page regularly. Continuing to use the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking whether online gambling is lawful for you and for complying with all applicable laws and regulations. You must not access or use the website where doing so would breach a legal restriction.

• You must be at least the minimum legal gambling age that applies to you.
• You must provide accurate, current and complete information when registering or using the website.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not allow another person to use your account.
• You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
• You must comply with any verification, security or identity checks reasonably requested.

2. Accounts, identity and security

Some services may require you to create a personal account. You may only create and operate an account for yourself. Account information must be truthful and must match the information held by you. Providing false, misleading, outdated or incomplete information may result in access being restricted, an account being suspended or transactions being reviewed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a security failure that was not caused by you. You should choose a strong password, avoid sharing it and notify Lucky 7 Casino through the available support process if you believe that your account has been accessed without permission.

Lucky 7 Casino may carry out identity, age, payment and security checks at registration, before a transaction, during gameplay or at any other time. You may be asked to provide documents or information for these checks. Processing may be delayed while checks are completed. If requested information is not supplied, or if information cannot be verified, access to some or all services may be restricted.

You must not use an account to conceal your identity, avoid account restrictions, interfere with an investigation or bypass responsible gambling controls. You must also not open multiple accounts where doing so is prohibited by the applicable rules. If duplicate or linked accounts are identified, Lucky 7 Casino may review the accounts and take appropriate action under these terms.

Suspension and closure

Lucky 7 Casino may suspend, limit or close an account where it reasonably considers this necessary for security, legal, regulatory, responsible gambling, fraud prevention or operational reasons. An account may also be restricted if these terms are breached or if activity appears irregular. Any review will be handled in accordance with applicable requirements. You may request account closure through the available account or support process, and responsible gambling closure requests should be treated as a priority.

3. Deposits, withdrawals and gameplay

Funds must be deposited using a payment method that you are authorised to use. You must not deposit money obtained unlawfully or use a payment method belonging to another person without proper authorisation. Payment transactions may be subject to checks by payment providers, financial institutions and security systems. A transaction may be declined, reversed or held for review where required.

You should only deposit money that you can afford to lose. Gambling is entertainment and is not a way to generate income, repay debts or solve financial difficulties. Available payment options, transaction limits and processing conditions may vary. Any information shown at the time of a transaction should be reviewed before you confirm it.

Withdrawal requests may be subject to identity, account, payment and security checks. Withdrawals will generally be handled using an approved method and may be subject to applicable limits, conditions or processing requirements. Processing times can vary depending on the method used, the information required and third-party payment providers. You should ensure that your account details are accurate before requesting a withdrawal.

Games must be played through the website using the normal features provided. You must not use software, devices, scripts, bots, automated systems or other tools intended to gain an unfair advantage or interfere with the website. Collusion, manipulation, fraudulent activity, money laundering, misuse of payment methods and attempts to exploit technical errors are prohibited.

If a technical error, display error or other malfunction affects a game, transaction or account balance, Lucky 7 Casino may take reasonable steps to correct the error. This may include cancelling affected activity or restoring an account to the position that applied before the error. You should report any suspected error through the available support process and should not attempt to benefit from a known error.

Promotions and offers

Promotions, bonuses and offers may be subject to separate conditions, eligibility requirements and time limits. You should read the conditions before accepting or using an offer. Promotional terms may explain qualifying deposits, wagering requirements, excluded games, maximum values, expiry rules and withdrawal conditions. If promotional activity appears abusive, fraudulent or inconsistent with the relevant terms, the offer may be withdrawn or restricted.

4. Responsible use, privacy and legal matters

Lucky 7 Casino supports responsible gambling. You should set personal limits, take regular breaks and monitor the time and money you spend. Account tools or support options may be available to help you manage your play, including deposit limits, time limits, cooling-off periods or self-exclusion. Availability and operation of these tools may depend on the service and applicable requirements.

If gambling is causing concern, stop playing and seek assistance from an appropriate Australian support service or qualified professional. Do not chase losses, gamble with borrowed money or continue playing to deal with stress or other personal difficulties. Information about responsible gambling should be reviewed before using the website.

Personal information is handled in accordance with the Lucky 7 Casino Privacy Policy. The Privacy Policy explains the types of information that may be collected, how it may be used, when it may be shared and the choices available to you. You should read that policy carefully before providing personal information or using account services.

Website content is provided for general information and entertainment. While reasonable care may be taken to keep information accurate and available, uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn, in whole or in part, without notice where permitted by law. You are responsible for using suitable equipment, software and internet access.

You must not copy, reproduce, modify, distribute, frame, publish or commercially exploit website content unless you have permission or are otherwise entitled to do so. Trade marks, graphics, text, software and other material may belong to Lucky 7 Casino or its relevant content providers. You must not damage, overload or attempt to gain unauthorised access to the website or its systems.

These terms are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory rights and protections that cannot lawfully be excluded. Nothing in these terms removes or limits a right or remedy that cannot be excluded under applicable Australian consumer or other laws. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

If you have a question, complaint or concern about these terms, use the support or contact options made available on the Lucky 7 Casino website. Please provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. These terms, together with the applicable policies and additional service conditions, form the agreement governing your use of Lucky 7 Casino.